Cancellation and Refund Policy
Customers may request cancellation of an order before the product has been packed or dispatched. Once the order has been handed over to the courier partner, cancellation may not be possible. In such cases, the applicable Return and Refund Policy will apply.
Prepaid Order Cancellation
If a prepaid order is successfully cancelled before dispatch:
- BuyVero will initiate the refund on the next working day.
- The refund will be processed to the original payment method used while placing the order.
- After initiation, the actual credit time may depend on the customer’s bank, card issuer, UPI provider, wallet or payment gateway.
Payment Error or Technical Issue
If the payment is deducted but:
- The order is not confirmed;
- A duplicate payment is made;
- A technical error occurs;
- The payment status remains pending or unsuccessful; or
- Any payment-related verification problem is identified,
the refund or reversal will generally be processed within 3–5 working days after the transaction has been verified.
Failed-payment reversals can also depend on the bank or authorised payment system’s processing timeline.
Cancellation by BuyVero
BuyVero may cancel an order due to:
- Product unavailability;
- Incorrect pricing or product information;
- Payment failure;
- Delivery PIN-code serviceability issues;
- Suspected fraudulent activity;
- Seller cancellation;
- Operational or technical problems; or
- Circumstances beyond BuyVero’s reasonable control.
For prepaid orders cancelled by BuyVero, the refund will be initiated to the original payment method. Wherever normal processing is possible, it will be initiated on the next working day. Cases requiring payment verification or technical investigation may take 3–5 working days.
After Dispatch
Orders cannot normally be cancelled after dispatch. Customers may refuse delivery only where permitted under the applicable product and return policy. Shipping or return-to-origin charges may be deducted where the cancellation or failed delivery occurs because of:
- An incorrect address;
- An incorrect PIN code;
- An unreachable mobile number;
- Customer unavailability; or
- Refusal to accept a valid order.
Refund Confirmation
Once the refund is initiated, BuyVero may share the refund reference number through email, SMS, WhatsApp or the customer account.
For refund assistance, contact:
Email: info@buyvero.in
Mobile: +91 84479 40380
Phone: 011 4108 0277