India’s Digital Personal Data Protection Act covers processing of digital personal data and requires notice for consent-based processing; this privacy article is written in that direction for a marketplace website. Get final legal review before publishing.

Privacy Policy

BuyVero is an online marketplace platform operated by Disha Solutions. This Privacy Policy explains how BuyVero collects, uses, stores, shares and protects customer information when customers visit, browse, register, place orders, make payments or use services on the BuyVero website.

By using BuyVero, customers agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

BuyVero may collect personal and order-related information from customers, including name, mobile number, email address, billing address, delivery address, payment status, order details, product preferences, wishlist activity, cart activity, customer support messages and return or refund requests.

We may also collect technical information such as device type, browser details, IP address, location information where permitted, cookies, session data, traffic source, pages visited, products viewed and interaction with ads, offers or notifications.

Why We Collect Information

BuyVero collects customer information to process orders, confirm payments, coordinate delivery, manage returns and refunds, provide customer support, improve website experience, prevent fraud, send order updates and improve product recommendations.

Customer data may also be used for marketing communication, promotional offers, abandoned cart reminders, product suggestions, seller coordination and platform improvement, subject to applicable consent and opt-out options.

Marketplace Data Sharing

BuyVero is a marketplace platform. Products listed on BuyVero are sold by independent sellers, brands and business partners. To complete an order, BuyVero may share relevant customer and order information with sellers, courier partners, payment gateways, support teams and service providers.

Only the information required for order processing, delivery, return, refund, customer support or legal compliance is shared.

Seller and Brand Coordination

When a customer places an order for a seller-listed product, relevant details such as customer name, address, contact number, product details and order information may be shared with the respective seller for packaging, invoicing, dispatch, warranty or after-sales support.

For branded products, customer or order details may be shared with the brand or authorized service partner where required for warranty, replacement, repair or service support.

Courier and Delivery Partners

BuyVero does not directly operate courier services. Delivery is handled by third-party courier and logistics partners. Customer name, phone number, delivery address, order details and shipment information may be shared with courier partners for pickup, delivery, tracking, return pickup and delivery issue resolution.

Payment Information

Payments on BuyVero may be processed through third-party payment gateways, banking partners or approved payment service providers. BuyVero does not intentionally store sensitive card numbers, CVV, UPI PIN, net banking passwords or other sensitive payment credentials on its own servers.

Payment status, transaction reference and refund status may be stored for order processing, accounting, dispute resolution and customer support.

Cookies and Tracking

BuyVero may use cookies, pixels, analytics tools and similar technologies to improve website performance, remember user preferences, track product views, analyze traffic, measure advertising performance and provide a better shopping experience.

These tools may help BuyVero understand which products customers view, which pages are visited, where traffic comes from and how the website can be improved.

Marketing Communication

Customers may receive order updates, delivery updates, offers, coupons, product recommendations, sale alerts or promotional messages through email, SMS, WhatsApp, phone calls, browser notifications or app notifications where applicable.

Customers may opt out of promotional communication where such option is available. However, important order-related communication may still be sent for active orders, payments, delivery, returns or refunds.

Data Security

BuyVero takes reasonable steps to protect customer data from unauthorized access, misuse, loss, alteration or disclosure. We may use technical, administrative and security measures to protect information stored or processed through the platform.

However, no online platform, server, payment system or internet-based service can guarantee complete security. Customers should also keep their login details, OTPs and account information confidential.

Data Retention

BuyVero may retain customer information for as long as required for order processing, customer support, legal compliance, tax records, accounting, fraud prevention, dispute resolution, platform safety and business purposes.

Information may be deleted, anonymized or archived when it is no longer required, subject to applicable laws and operational requirements.

Customer Rights

Customers may contact BuyVero to request access, correction, update or deletion of their personal information, subject to applicable law, identity verification, order history requirements, legal obligations and business record requirements.

Some information may be retained if required for tax, legal, security, dispute, fraud prevention or regulatory purposes.

Children’s Privacy

BuyVero is intended for use by adults or users who can legally enter into online transactions. If a minor uses BuyVero, it should be under the supervision of a parent or legal guardian. BuyVero does not knowingly collect personal data from children without appropriate consent where legally required.

Third-Party Links

BuyVero may contain links to seller pages, brand pages, payment gateways, courier tracking pages, social media pages or other third-party websites. BuyVero is not responsible for the privacy practices, content or security of third-party websites.

Customers should review the privacy policy of such third-party websites before sharing information with them.

Legal Compliance

BuyVero may disclose customer information if required by law, court order, government authority, law enforcement agency, tax authority, regulatory requirement or to protect the rights, safety and security of BuyVero, customers, sellers or the public.

Changes to This Privacy Policy

BuyVero may update this Privacy Policy from time to time. Any changes may be posted on this page. Continued use of BuyVero after updates means acceptance of the revised Privacy Policy.

Contact Details

For privacy-related questions, correction requests, data concerns or support, customers may contact BuyVero.

Company: Disha Solutions
Website: www.buyvero.in
Email: support@buyvero.in